Which courier do you use?
All orders placed on BSA are shipped via Express Courier to the delivery address indicated by the user when placing the order.
For our shipments we use different couriers, chosen on the basis of the coverage of the territory and the services offered. At the time of order processing, our logistic information system will identify the most suitable courier in terms of service, also in consideration of the geographical area of destination of the delivery.
For this reason it is not possible to choose the preferred courier when ordering. As soon as the order is shipped, the system will send an email to the email address provided to notify the shipment and the chosen courier.
How long do you deliver?
Delivery times depend not only on the destination but also on the type of product purchased and the service requested.
For standard courier delivery:
From the moment the product is collected by the courier from BSA's warehouses, the average delivery time is generally 48 hours. For products of significant weight and dimensions, delivery takes place approximately between 72 and 96 hours from shipment. For orders to be delivered in Calabria, Sicily and Sardinia, the delivery time can vary from 3 to 5 working days.
For delivery by express courier:
From the moment the product is collected by the courier from BSA's warehouses, the average delivery time is generally 24 hours. For products of significant weight and dimensions, delivery takes place approximately between 24 and 48 hours from shipment. For orders to be delivered in Calabria, Sicily and Sardinia the delivery time can vary from 48 to 72 hours.
We would like to point out that in general delivery times may vary due to force majeure (absence of the recipient, traffic block, atmospheric events).
AFTER SALES INFORMATION
When will my order be shipped?
On the product page and also in the communications during the purchase phase, and in confirmation of the same, a date is always indicated on which the product will be ready for shipment, or for collection at our headquarters in Cantù (CO). As soon as the shipment is entrusted to the courier by our warehouse workers, an e-mail communication of the shipment will be sent, in which you will find all the information necessary to follow the evolution of the delivery based on the shipping method and the services requested.
Where is my parcel located?
From the moment of confirmation via email of the shipment the user will also receive a tracking number, the so-called tracking. Through this link you can follow all the phases and the evolution of the shipment.
What should I check when the courier arrives?
At the time of delivery of the goods by the courier, as a good rule of thumb for the protection of their rights, the Customer is invited to carry out some normal checks:
1- That the number of packages delivered corresponds to what is indicated in the transport document sent in advance via e-mail.
2- That the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape, metal straps, etc.).
If any damage to the packaging and / or the product or the mismatch in the number of packages are noticed, the customer must immediately contest them during delivery by the courier. The procedure involves making a written and specific control reserve, describing the type of damage found on the courier's proof of delivery (eg missing a package; box open / punctured / crushed / dented / wet / broken polystyrene etc ..).
If the driver refuses to notify you of the above, the correct procedure is to reject the package from the sender (not withdrawing it but in fact leaving it to the courier, who will return it to the warehouse of origin) and sending immediate and written communication to the 'address: [email protected]
Once the courier's document has been signed, without having specified a detailed written reservation as per our instructions, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
If the packaging is obviously intact and after opening the Customer should find defects or damage, he is required to keep the original packaging in order to allow BSA to open a report of hidden damage with the courier: this will allow BSA to reimburse or replace the purchased good.
The relative communication must take place no later than 7 (seven) calendar days from the day of receipt of the goods by e-mail to the address: [email protected]
We invite the customer to respect the rule that foresees not to throw away the original packaging, if there is any damage to the product; in fact, the customer will be asked for photos of the original box and all its components. Complaints will NOT be accepted for products with non-original packaging and, without affixing the delivery note, the written reservation.
Finally, we invite the customer, as far as possible, to verify the correct functioning of the products, in order to proceed as soon as possible and without disputes to assistance for any damage or malfunctions.
The courier has passed but I was not at home, what happens?
If the courier is unable to complete the delivery of a shipment due to the absence of the recipient, he may leave a notice of passage; in any case, the customer has the task of monitoring the tracking information sent by email, in order to stay updated on the status of their shipment.
The practice dictates that the courier tries the delivery a second time, in most cases the next working day.
If this attempted delivery is also unsuccessful, the package will be placed in storage at the courier's area depot.
At this point it will be our responsibility to contact the customer to identify the problem encountered and try to solve it in the best possible way.
We invite customers to monitor the situation of their parcel both thanks to the emails sent by BSA and via the tracking link present in the same.
Free shipping by express courier for all orders over € 99.